FREQUENTLY ASKED QUESTIONS
Everything you need to know about deliveries. Can’t find an answer? Get in touch →
HOW LONG WILL IT TAKE FOR MY ITEM TO BE DELIVERED?
Your item will take 3-14 days to be processed and delivered. Smaller products have a 7 day delivery time from the time we receive your order from the manufacturer. Larger 2 man products have a 14 day lead time. Please be aware orders are not processed to us from Friday to Sunday or Bank Holidays (online orders).
CAN I CHOOSE A DELIVERY DATE?
No, unfortunately we do not offer that type of service due to demand and the type of products we deliver. Furthermore we do not deliver to the same areas everyday, we deliver based off the current demand to that area.
WILL I BE GIVEN A TIME ON THE DAY?
You will be given a time slot, which is usually a 3 hour window. The driver will also pre-call you on the day with around 30 minutes to an hours notice.
CAN I DELAY MY ORDER IF I AM NOT READY FOR IT YET?
Yes, you can delay your order, Email us on orders@dbfreelanceltd.com with your postcode and we can delay your delivery, but we do have a number of options for delivery; so we can help work with you to get the item to you as soon as possible. Please ask.
CAN I HAVE WEEKEND DELIVERY?
Unfortunately we do not deliver weekends, occasionally we will deliver on weekends to meet customers needs but this is not our regular working days.
WHAT IS I AM NOT GOING TO BE HOME?
Don’t worry, we do not require a signature for delivery, we can leave your item somewhere safe/secure for example on your driveway, behind bins, behind gates, with a neighbour etc. This all depends on what item you have ordered as in many cases the items can be very heavy and cannot be easily moved, meaning if they are left somewhere that they are safe.